Privacy Policy

1. Who We Are

Agent Bak is operated by:

Baud Bot LLC
Austin, Texas, USA
Email: [email protected]

2. The Core Product Design

Agent Bak’s managed cloud backup offering is designed so that backup contents are encrypted on your device or local environment before they are uploaded. In general, we do not have access to the plaintext contents of those encrypted backups.

That does not mean we collect no personal information. We may still collect and process account data, authentication data, billing data, usage data, support communications, technical logs, and backup-related metadata.

3. Personal Information We Collect

Depending on how you use the Services, we may collect the following categories of information:

3.1 Information you provide directly

• Account information, such as your name, email address, username, organization name, and profile details.
• Authentication information, such as account identifiers from sign-in providers like GitHub or Google.
• Billing information, such as billing address, subscription details, transaction records, and limited payment-related information. Full payment card details are typically processed by our payment processor and not stored by us.
• Support and communications, including emails, tickets, product feedback, survey responses, and other messages you send us.
• Backup labels or optional metadata you choose to provide.

3.2 Information collected automatically

• Device and browser information, such as IP address, browser type, device type, operating system, language, referral URLs, and approximate location derived from IP.
• Usage information, such as pages viewed, features used, clicks, login events, API calls, timestamps, errors, crash data, and performance diagnostics.
• Service metadata, such as backup timestamps, object sizes, storage usage, plan limits, restore events, account status, and operational records necessary to provide the Services.
• Cookies and similar technologies, as described below.

3.3 Encrypted backup files

If you use our managed cloud backup features, we store encrypted backup files and related metadata. Those encrypted files may contain personal information, secrets, prompts, source files, or other material included by you in your backup set. Because they are encrypted client-side, we generally cannot access their plaintext contents.

4. Sources of Personal Information

We collect personal information from:

• you directly;
• your browser, device, and use of the Services;
• identity providers you choose to use, such as GitHub or Google;
• payment processors and other vendors involved in subscription management;
• service providers that help us host, secure, and operate the Services; and
• other users or organizations, if they invite you to use the Services.

5. How We Use Personal Information

We may use personal information to:

• provide, maintain, operate, and improve the Services;
• create and manage accounts;
• authenticate users and prevent unauthorized access;
• process payments, subscriptions, renewals, and related records;
• provide backup, restore, storage, and account-management functionality;
• communicate with you about the Services, including transactional messages, alerts, updates, support responses, and security notices;
• troubleshoot issues, debug errors, and monitor performance;
• detect, investigate, prevent, and address fraud, abuse, security incidents, and violations of our Terms;
• comply with legal obligations and enforce our agreements; and
• develop new features and understand how the Services are used.

If we send marketing emails, we will do so in accordance with applicable law, and you can opt out using the unsubscribe mechanism or by contacting us.

6. Cookies and Similar Technologies

We may use cookies, local storage, tokens, and similar technologies to:

• keep you signed in;
• remember preferences and settings;
• secure accounts and sessions;
• operate the website and dashboard;
• understand service performance and usage; and
• improve the user experience.

You can usually control cookies through your browser settings. Please note that disabling certain cookies or storage technologies may impair functionality.

7. How We Disclose Personal Information

We may disclose personal information to:

7.1 Service providers and vendors

We may share personal information with vendors and service providers that help us operate the Services, such as hosting, infrastructure, authentication, email delivery, support, security, analytics, and payment processors.

7.2 Identity and payment providers

If you sign in through GitHub or Google, those providers process your login according to their own terms and privacy policies. If you purchase a subscription, our payment processor may process your billing and transaction data.

7.3 Legal and safety disclosures

We may disclose information if we believe doing so is necessary to:

• comply with applicable law, regulation, legal process, or governmental request;
• enforce our agreements or policies;
• protect the rights, property, or safety of Baud Bot, our users, or others; or
• detect or prevent fraud, abuse, or security incidents.

7.4 Business transfers

We may disclose personal information in connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, subject to standard confidentiality protections where appropriate.

7.5 With your direction or consent

We may disclose personal information when you ask us to do so, when you authorize us to share it, or as otherwise described in this policy.

8. International Data Transfers

We may process and store personal information in the United States and other countries where we or our service providers operate. If you are located outside the United States, we will take steps as required by applicable law when transferring personal information across borders.

9. Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the category of information and the nature of our relationship with you.

10. Security

We implement technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children

The Services are not directed to children under the age where parental consent is required in their jurisdiction (including under 13 in the United States), and we do not knowingly collect personal information from children. If you believe we have collected information from a child in violation of applicable law, contact us at [email protected] and we will take appropriate steps.

12. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing, including rights under the GDPR, CCPA/CPRA, and similar laws. To exercise rights that apply to you, contact us at [email protected]. You may also have the right to lodge a complaint with a supervisory authority.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page, update the “Last updated” date, and provide additional notice as required by applicable law.

14. Contact

Baud Bot LLC
Austin, Texas, USA
Email: [email protected]